Last updated: 2 September 2026
1. Acceptance of Terms
By accessing and using GiftSong, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our service.
2. Service Description
GiftSong provides a platform for generating personalised songs based on user-provided lyrics and preferences. Our service includes:
- Subscription-based access to song generation features
- Storage and management of generated songs
- User account management and authentication
3. User Accounts
To use our service, you must:
- Be at least 13 years old
- Register for an account with valid information
- Maintain the security of your account credentials
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
4. Marketing and Analytics Consent
By using our service, you consent to:
- Marketing Communications: We may send you marketing emails about new features, special offers, updates, and promotional content related to GiftSong. You can unsubscribe from these emails at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
- Analytics Tracking: We use cookies and analytics tools to collect information about how you use our service, including pages visited, features used, and interaction patterns. This helps us improve our service and provide personalized experiences.
- Data Processing: Your consent allows us to process your data for marketing and analytics purposes in accordance with our Privacy Policy.
You can withdraw your consent for marketing communications at any time by unsubscribing from our emails or contacting us at support@giftsong.ai
5. Subscription and Payments
Our service operates on a subscription basis:
- Subscription fees are billed in advance on a monthly or annual basis
- Monthly subscriptions can be cancelled at any time with no penalty
- We reserve the right to modify subscription fees with 30 days notice
- Subscription features are subject to change
- Annual subscriptions represent a 12-month commitment (365 days) from the date of purchase or renewal
⚠️ Early Cancellation Policy for Annual Subscriptions
Annual subscriptions are sold at a discounted rate in exchange for a 12-month commitment period. If you wish to cancel your annual subscription before completing the full 12-month term, you are subject to an early cancellation fee.
How to Request Early Cancellation:
- Send a written email request to support@giftsong.ai from the email address associated with your account
- Include your account email and state your request for early cancellation
- Our team will calculate and respond with your exact cancellation fee (typically within 2 business days)
- You will receive an invoice for the cancellation fee
- Once the fee is paid in full, your subscription will be terminated immediately
Cancellation Fee Calculation:
The cancellation fee equals 50% of the total value of all remaining months in your commitment period, calculated using the monthly equivalent rate.
- The fee is calculated as: (Remaining Months) × (Monthly Rate) × 0.50
- The calculation is based on calendar months remaining from your next renewal date
- The fee is charged as a one-time payment (not recurring)
Important Points:
- You cannot cancel through your account dashboard - you must contact support via email
- There is no refund of any previously paid subscription fees
- The cancellation fee must be paid in full before your subscription is terminated
- Once cancelled, you will immediately lose access to all subscription features and will no longer be able to create new songs. However, you will retain access to view and download all previously created songs
- This policy applies only to annual subscriptions. Monthly subscriptions can be cancelled anytime with no fee
- If you're in the final 30 days of your annual subscription, the cancellation fee will still apply based on remaining time
- GiftSong reserves the right to refuse early cancellation requests if fraudulent activity is suspected
Contact for Cancellation:
Email your cancellation request to: support@giftsong.ai
⚠️ By purchasing an annual subscription, you acknowledge that you have read, understood, and agree to this early cancellation policy and fee structure.
6. Song Purchases and Refund Policy
When purchasing individual songs or unlocking full songs:
- All customers have access to song samples before making a purchase
- By purchasing a song, you acknowledge that you have listened to the available sample
- No refunds will be provided if you are dissatisfied with the full song after purchase
- You accept the risk that the complete song may not meet your expectations beyond what was demonstrated in the sample
- All song purchases are final once the full song is unlocked and made available to you
- This policy exists because you have the opportunity to evaluate the song quality through the provided sample before committing to purchase
Important: Please listen carefully to song samples and ensure you are satisfied with the quality and style before purchasing, as all sales are final.
Physical Products — Returns & Refunds
GiftSong sells personalised physical products, including the Videobook (a hardback book with a built-in screen that plays your custom song video). Because every item is manufactured to your specific order, the following policy applies:
- No returns. We do not accept returns of personalised physical products. Once an order is confirmed, production begins immediately and cannot be reversed.
- No refunds. Payments for physical products are non-refundable. This applies regardless of reason, except where the product arrives defective or damaged (see below).
- Made to order. Every Videobook is individually assembled with your personalised video and artwork and has no resale value as a generic product. This is why we are unable to offer standard consumer returns.
- Defective or damaged goods. If your order arrives damaged or with a manufacturing defect, please contact support@giftsong.ai within 7 days of receipt, including photographs. We will assess the issue and, at our discretion, offer a replacement or refund.
Before you order: Please review your video, recipient name, and delivery address carefully. GiftSong cannot be held responsible for errors in personalisation details or delivery information provided by the customer.
7. User Content
By using our service, you agree that:
- You own or have rights to the content you provide
- Your content does not violate any laws or third-party rights
- You grant us license to use your content for service provision
- We may store and process your content to provide our service
- You are responsible for any content you generate or share
8. Marketing, Analytics, and Data Sharing
By agreeing to our Terms of Service, you consent to:
- Marketing Communications: We may send you marketing emails about new features, special offers, updates, and promotional content. You can unsubscribe from these emails at any time using the unsubscribe link provided in each email.
- Analytics Tracking: We use cookies, tracking technologies, and analytics tools to improve our service, understand user behavior, and provide personalized experiences. This includes but is not limited to Google Analytics, Meta Pixel, and other third-party analytics services.
- Third-Party Sharing: We may share your data with trusted third-party service providers who assist us in operating our service, including but not limited to:
- Payment processors (Stripe)
- Email service providers
- Analytics platforms (Google Analytics, Meta)
- Cloud storage providers (Supabase)
- Customer support tools
- Data Processing: Your data may be processed in countries other than your own, including the United States and European Union, in accordance with applicable data protection laws.
- Opt-Out Rights: You have the right to opt out of marketing communications and request deletion of your data, subject to our legal obligations to retain certain information.
For more information about how we handle your data, please refer to our Privacy Policy.
9. Intellectual Property
The service and its content are protected by intellectual property rights. You may not:
- Copy or reproduce any part of our service
- Modify or create derivative works
- Reverse engineer our technology
- Remove any copyright or proprietary notices
- Use our service for commercial purposes without permission
10. Limitation of Liability
GiftSong is provided "as is" without warranties of any kind.
- Service interruptions or errors
- Loss of data or content
- Damages arising from service use
- Third-party actions or content
- Indirect or consequential damages
11. Termination
We may terminate or suspend your account and access to our service:
- For violations of these terms
- For suspicious or fraudulent activity
- At our discretion with notice
- Without liability to you
12. Changes to Terms
We reserve the right to modify these terms at any time. We will notify you of significant changes through our service or via email.
13. Contact Information
For questions about these terms, please contact us at: support@giftsong.ai
